Blog
How the work is really done on the five desks (Tech support, Fraud prevention, Anti-money laundering, Medical claims and Network engineering), and how to hire for it.
Network engineeringHow a network technician fixes a dead workstation
A computer has no network, and the person at it needs to work. Here is how a network technician finds the fault from evidence, fixes only that, and proves it.
For employersA résumé can't show you the work. A work sample can.
Dropping degree requirements barely changed who gets hired. For junior support, fraud, AML and claims roles, the better signal is the work itself. Here is why.
Fraud preventionHow a fraud analyst makes the call
Every alert is a choice between blocking a real customer and letting a fraudster through. Here is how analysts read the signals and decide, one case at a time.
For employersHow to read a candidate's work record in 15 minutes
A practical checklist for hiring managers: what to look at first in a graded work record, the red flags that matter, and the interview questions it hands you.
Anti-money launderingInside an AML alert: from pattern to report
What an anti-money laundering analyst does with an alert: read the pattern, test it against the customer, pull the evidence and decide inside the deadline.
Tech supportWhat a tech support interview is really testing
Hiring managers aren't quizzing you on trivia. They want to see how you triage, diagnose, write to a customer and know when to escalate. Here is how to show it.
Medical claimsWhy claims get denied, and how they get won back
Nearly one in five in-network claims was denied on HealthCare.gov plans in 2023. Here is how a claims specialist finds the real cause and turns a denial around.