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FAQ

Everything people ask before they start

Everything we get asked. One free ticket per account, checked against the core checks, with no sign-up.

What is on this page
22
questions, each with the answer on the page
5
groups, listed in the rail below and searchable

The questions we get most

Getting started

Who it is for, what you need, and how to start.

Students, graduates, career changers and agents on any of the five desks, anywhere: no degree required. There is no application: try a free ticket now, or start the Desk or the Desk Pro today.

No. You start with the simplest tickets and the difficulty climbs, tier 1 to tier 3. Every ticket is checked part by part, so you always know what to fix.

Yes. There is no application and no degree required. Work your free ticket, with no sign-up. Your first ticket is checked on the core checks as soon as you finish it.

On the support desk, work realistic tickets on a live desk. Every shift is checked on every part, and the work builds a Shift Record an employer can check.

The record. It shows the tickets you worked, how each one was checked, and the write-up behind every score. An employer can open it and check the work.

A personal laptop or desktop: Windows 10/11 or macOS 12 (Monterey) or later, 8 GB RAM minimum, plus stable broadband.

Yes, 100% remote. The workbench runs in your browser, and you work tickets when you want, against real response clocks.

As much as you give it. Tickets fit alongside study or a job, and each one is real work with a real deadline.

There are five desks, all open today: Tech support, Fraud prevention, Anti-money laundering, Medical claims and Network engineering. If you want another, write to us so we know there is demand.

One free ticket per account, checked against the core checks, with no sign-up.

It's already replacing the routine tier: the password-reset job is disappearing. What grows is the tier above: engineers who direct AI research, verify its output, and build the tools that sort tickets. That is the role you work toward here. You do the work. We hand you the record.

Records and privacy

How the work is scored, what the record carries, and who can see it.

Your free ticket is checked on five core checks the moment you close it. A paid shift is scored part by part on that desk's rubric within 24 hours, and you see every score. Tech support: 11 parts. Fraud prevention: 5 parts, scored from a checklist. Anti-money laundering: 9 parts. Medical claims: 4 parts, checked by fixed rules against the case plus checklist reads. Network engineering: 6 parts, five worked out from the network itself with no AI, and the handover note, scored by AI trained for this work. Dispute any score and, if the recheck does not settle it, a person reviews it.

A page anyone can open: the tickets you worked, how each was checked, the write-up behind every score, and the articles you wrote. With your permission, also your profile and the full transcripts. You control what is public and can withdraw consent any time.

Your public work record, whether you stop or cancel a plan. It stays yours and the page stays live, and anyone you share the link with can open it and check the work.

Employers

What a record proves, and how hiring works.

Employers use Zeloric to screen their own applicants. Start with a free 30-day pilot. No contract. The first five pilot employers join as founding design partners.

The company is not real. The work is real. Each one is built from the faults, cases and claims real teams handle, on the same kind of tools, against real deadlines. What you leave with is timestamped, and anyone can verify it.

No. The difference is that grading is automatic. On those platforms nothing is checked and you cannot fail. For work an employer commissioned, the employer reads the checked record, with the note behind every score. Here every ticket is checked on a fixed rubric, and you can dispute any score. Both are worth doing. Only one of them says how good you are.
Questions about the plans are answered beside them. See the plans

What to expect

From day one you're doing the work, not watching it.

On the support desk, first, a real service desk: response clocks, a knowledge base you write into, SQL, and Claude alongside, and you are graded on using it well. Second, the tools interviewers ask about: Jira Service Management, Confluence and the rest, with full how-to guides on every plan.

What the Desk Pro adds

The record, the letter, and the help getting it in front of someone.

Yes. the Desk includes AI résumé feedback any time, scored out of 100, from an AI trained for this work. The Desk Pro adds a written review by a person once a quarter, who writes back.

Yes. the Desk includes interview prep (solo prep). The Desk Pro adds scored mock interviews with an AI trained for this work hiring manager, scored.

Yes. The Desk Pro includes access to the job board.

Yes. On the support desk, ITIL 4 Foundation is the core one. An Atlassian or Jira Service Management exam is the advanced option. We tell you which one and why, based on what your record shows you are already good at.

Free to start · no sign-up

You do the work. We hand you the record.

Your first ticket is free.