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Cookie Policy

In short: we keep one anonymous id so we can count how a visit goes, if you agree. We run no advertising, sell nothing, and build no profile of you. You can refuse, and change your mind at any time.

Last updated: November 5, 2026

What we ask permission for

Three things, and none of them runs until you answer. If you never answer, nothing below is stored and nothing is sent. If you decline, we store no analytics id and we send no page views or button use to PostHog or Vercel Analytics.

  • zeloric_ab_session and zeloric_ab_variant, kept in your browser’s local storage. A random id with no name, no email and no account attached, plus which version of a page you were shown. It lets us see that one visit went from the home page to a ticket, rather than two unrelated visits. Kept until you decline or clear your browser.
  • Page views, counted by Vercel Analytics. Which page, where you arrived from, no cookie and no id. The script is served from this site’s own address.
  • Page views, counted by PostHog, through this site’s own address. If you accept, PostHog keeps an anonymous id in local storage, never a cookie. If you decline, we send no page views or button use to PostHog or Vercel Analytics. Error reports can still go to PostHog, with no name and no account id. Each page view carries the page’s shape only, with no name, code, link token or page title.

Whether or not you accept analytics, we send PostHog an anonymous count when an account is created, a plan is bought or a plan is canceled, with no name, email or account id. If you accepted analytics, the count is linked to your account id.

What runs either way

These are what the site needs to work or to honour your own choices. They identify nobody and are not used for analytics.

  • zeloric_consent — your answer to the question above. Storing it is the only way to stop asking.
  • Sign-in — if you have an account, a session cookie keeps you signed in. It goes when you sign out.
  • zeloric-theme — your display preference, kept so the site opens the way you left it.
  • zl_desk — the desk you last opened, kept in your browser so later pages offer that desk. It holds the desk’s name and nothing about you.
  • zl_promo — an offer code from a link you followed, kept in your browser so it can be applied when you join the Desk. It holds the code and nothing about you.
  • Page speed — how quickly pages loaded for real visitors, with no cookie and no identifier. It is how we know the site is fast on a phone, and it measures the software rather than the person.
  • Error reports — when a page breaks, PostHog receives the error and the page type, with private links removed. There is no name and no account id from this browser. If you are signed in, a count of each AI reply can include your account id and never the text you wrote. We need these to keep the service working and to track its running cost.

What we do not do

  • No advertising or retargeting pixels. No Meta, Google Ads, TikTok or Snap tags.
  • No session recording. Nothing replays your mouse, your typing or your screen.
  • No selling or sharing of personal information, and no third-party analytics account that could join you up across other sites.
  • No profile. The id above is not linked to your name or email unless you create an account, and it is never used to decide anything about you.