Terms of Service

1. Who these terms are between

These Terms of Service (“Terms”) are an agreement between you and Zeloric LLC (“Zeloric”), “we”, “us”. Zeloric LLC is based in Houston, Texas. They cover the website at zeloric.io, the free ticket, the Desk and the Desk Pro.

Our Refund Policy and Privacy Policy form part of these Terms.

2. When you agree to them

You agree to these Terms when you start a free ticket, when you create an account, and again when you tick “I agree to the Terms and the Refund Policy” before you pay for the Desk or the Desk Pro.

At checkout we record which versions of these Terms and of the Refund Policy you accepted, before any payment is taken. If either document changed while the checkout page was open, the checkout is refused and you are asked to read the current versions.

3. What Zeloric is

Zeloric is a realistic workplace with five desks: Tech support, Fraud prevention, Anti-money laundering, Medical claims and Network engineering. You work tickets and cases for companies that are not real, on problems built from the faults and cases real teams handle. The companies and their customers are not real. The work you do, and the grade it earns, are.

Using Zeloric does not make you an employee, contractor or agent of Zeloric, and nobody is paid for working tickets.

4. Who can use it

You must be 18 or older. No degree, enrolment or work history is needed. You need your own computer (Windows 10/11 or macOS 12 or later, with at least 8 GB RAM) and a stable broadband connection. We do not reimburse equipment or internet costs.

5. The plans

• The free ticket. One free ticket per account, never one you have worked before. Five core checks, scored by the fixed checker the moment you close. No AI is spent on a free ticket. No card is taken, and nothing turns into a paid plan unless you choose one.
• The $1 first shift. One full shift beside a buddy, reviewed on every part. Your next shift goes on your Shift Record. $1, one time. No subscription starts. Refunded if you ask within 14 days.
• The Desk. A monthly subscription: graded shifts on the one desk you choose, scored part by part with notes and the dispute path; a review and replay after every shift; the Shift Record; the desk AI tools; Employer interest; AI résumé feedback scored out of 100; and interview prep (solo prep). AI trained for this work grades every part; a disputed score is graded again, and a person reviews any the recheck does not settle.
• The Desk Pro. Everything in The Desk, plus scored mock interviews, the quarterly human résumé review with a written review, live group calls, and the job board.

What each plan includes is described on the pricing page at the time you buy.

6. Price and billing

The Desk is $39 a month and the Desk Pro is $69 a month, plus sales tax or VAT where it applies. Tax is calculated and shown at checkout, before you pay.

You are charged by card through Stripe when you start, then once a month on the same date until you cancel. Zeloric never receives or stores your full card number.

Your price is locked

The price you join at stays yours for as long as you stay subscribed. If you cancel and rejoin later, you pay the price of the day.

Moving from the Desk to the Desk Pro

Starting the Desk Pro while you are on the Desk switches your plan in place, straight away. You pay the difference for the rest of the current month, and your record carries on.

Moving from the Desk Pro to the Desk

A move down takes effect at the end of the month you have already paid for. You keep the Desk Pro until then, your next charge is the Desk's price, and nothing is refunded for the move. You can change your mind from your account page until that date.

7. Cancelling

Cancel any time from your account page, in one click. You keep your plan to the end of the month you have paid for, and no further charge is taken.

Within 14 days of your first payment you can instead have it back in full, once, from the same page; that ends your plan straight away. Otherwise months already paid are not refunded, except as the Refund Policy says.

8. If a payment fails

If a monthly payment fails, we email you once to say so and how to update your card, and Stripe retries the card on its own schedule. You keep your plan while it retries. A successful retry changes nothing. If Stripe's retries run out without a payment, the subscription ends and your plan ends with it. Your record stays yours.

9. Grading and disputes

Paid tickets are scored dimension by dimension on the same rubric. A free ticket is scored on five core checks by the fixed checker. Desk tickets are scored automatically, and not every grade is reviewed by a person.

You can dispute any grade from your past tickets. If the regrade does not settle it, a person reviews it. A grade measures the work on that ticket. It is not a qualification or a licence.

10. Your record

Your record of graded work is yours. It is private until you publish it. Publishing creates a page anyone with the link can read, and unpublishing removes it. Your name appears on the workbench leaderboard only if you turn that on.

Your record stays while your account is open, whether or not you pay: if you cancel, it stays yours, and a published page stays live until you unpublish it. Closing your account is how the record is deleted; the Privacy Policy says how and how fast.

11. Your work

You own the work you create on Zeloric. You give Zeloric a non-exclusive, worldwide, royalty-free licence to host, copy, display and grade it only to run the service for you. We do not use your work to train AI models. Closing your account ends the licence; the Privacy Policy explains how and how fast (via /data-request/).

The tickets, scenarios, company that is not real and rubric belong to Zeloric. You may describe your work and link your record anywhere, but you may not copy or publish the tickets themselves.

12. AI and the tools you need

Zeloric includes AI tools, among them the Career Copilot and the Interview Gym, that generate responses, feedback and scores. AI output can be wrong: check it before you rely on it, and do not paste other people's personal data into it.

Every graded task can be completed with the tools Zeloric provides. You do not need to buy a subscription to any third-party AI service, or any other paid software, to work or be graded on any ticket.

13. Fair use

Accounts are personal. Do not share your login, let someone else work your tickets, automate ticket work, scrape the site, probe or attack its security, or harass anyone. We may suspend or close an account that does any of these.

14. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.

A dispute is brought in the state or federal courts in Harris County, Texas, except where applicable law gives you the right to bring a claim in your home jurisdiction.

If you have a dispute with us, please contact us first at info@zeloric.io so that we can try to resolve it informally.

15. No promise of a job

Zeloric is provided “as is” and “as available”. We do not promise that using it will lead to an interview, a job or any particular outcome, or that it will always be available or free of errors.

16. Our liability

To the fullest extent the law allows, Zeloric is not liable for indirect, incidental, consequential, special or punitive damages arising from your use of Zeloric or our website. Our total liability to you for any claim is limited to the fees you have paid Zeloric.

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or any other liability, or any right you have as a consumer, that the law does not allow to be excluded or limited.

17. Changes to these terms

We may update these Terms. When we make a material change, we update the “Last updated” date at the top of this page and email the people it affects. A new version applies to a paid plan from your next monthly charge; if you do not accept it, cancel before then.

What changed, and when

• 1 October 2026 - the Residency fee clause (now R6) said grading covered six dimensions. The rubric has scored 11 since 12 September 2026, and the clause now states that number. The grading you receive is unchanged; the sentence describing it was out of date.
• 5 October 2026 - “If an instalment fails” (now in R6) says that notices of a failed payment are also sent to you directly by our payment processor. What happens when a payment fails is unchanged.
• 20 October 2026 - sections 1 to 18 rewritten to describe the free ticket, the Desk and the Desk Pro, which Desk buyers had been accepting under Residency wording. The Residency terms moved, unchanged, to Schedule R.
• 20 October 2026, later the same day - the first-month refund (sections 7 and the Refund Policy), moving from the Desk Pro to the Desk at the end of the paid month (section 6), how long a record is kept (section 10), and support@zeloric.io as the contact address.
• 20 October 2026, evening - section 8 says we email you when a monthly payment fails. Until then it said only that Stripe may.
• 29 October 2026 - Schedule R no longer promises an assessment letter or certification, neither of which Zeloric issues, and says a person reviews a disputed grade rather than every grade. Grades are scored automatically, as section 9 already said.
• 30 October 2026 - Schedule R and the Refund Policy no longer mention certification, which Zeloric does not issue. In both, Community is included for six months after you complete the programme, not after you certify; the Refund Policy also says that if you leave early you have not completed the programme. Who receives Community, and for how long, is unchanged. This corrects the wording on this page. It does not rewrite the version a Resident accepted at checkout, which still governs that Resident.
• 30 October 2026 - the Privacy Policy, section 3, reads “To issue your Zeloric record”; a missing space is restored. Nothing else in that sentence changed.
• 30 October 2026 - these changes are recorded at checkout as version 2026-10-v4 of these terms, and the Refund Policy as version 2026-10-v3. Version 2026-10-v4 also covers the 29 October wording above, which went live without a new version number.
• 2 November 2026 - section 3 names all four desks. Zeloric was described as a support desk only; it is a realistic workplace with Tech support, Fraud prevention, Anti-money laundering and Medical claims desks. Nothing else in section 3 changed.
• 4 November 2026 - section 3 names the Network engineering desk, which opened that day. Nothing else in section 3 changed.
• 2 November 2026 - the licence in R8 matches section 11. It runs the service only. It does not let us operate or improve the programme with your work, and we do not use that work to train AI models.
• 2 November 2026 - section 14 is governed by the laws of the State of Texas. A dispute is brought in the state or federal courts in Harris County, Texas, except where applicable law gives you the right to bring a claim in your home jurisdiction. Section 5 no longer states a monthly allowance. A plan includes graded shifts on the desks it covers, scored the same way.
• 2 November 2026 - these changes are recorded at checkout as version 2026-11-v1 of these terms.
• 8 November 2026 - The full legal set goes live in these terms: the company is named as Zeloric LLC, based in Houston, Texas; the $1 first shift, refunded if you ask within 14 days; and the wording across the legal pages now says the companies are not real and the work is realistic. These changes are recorded at checkout as version 2026-11-v2 of these terms.
• 8 November 2026 - Section 5 now describes the two plans exactly as the product sets them: The Desk includes AI résumé feedback scored out of 100 and interview prep, and Desk Pro adds scored mock interviews, the quarterly human résumé review with a written review, live group calls, and the job board. These changes are recorded at checkout as version 2026-11-v3 of these terms.

18. Contact us

If you have any questions about these Terms, please contact us:

• Email: info@zeloric.io
• Subject line: Terms of Service Enquiry

Schedule R. The Residency