The Desk
Keep the reps going
Realistic tickets and cases on the desk you choose, worked for real and graded.
- Graded shifts on the desk you choose: Tech support, Fraud prevention, Anti-money laundering, Medical claims or Network engineering. Scored part by part.
- Switch desk once a month
- Scored on the same dimensions as the Desk Pro
- A replay of every ticket you work
- Cancel any time from your account
What you get
The same work, all month long
Same catalogue, same clocks, same dimensions. The only thing that changes is how many you work.
- Graded shiftsRealistic tickets from the same catalogue the Desk Pro works, against the same response clocks, scored on the same dimensions. Nothing here is a lighter version of the work.
- A replay of every oneWhat you did, what you missed, and what the better path would have been. The replay is the part that changes how you work the next ticket.
- The ones AI could not solveYou get the tickets an AI could not close: the part of the job that will still be there in five years, and the part worth mastering.
- Your record, still yoursEverything you work adds to the same record. Records are private until you publish them. Publishing creates a shareable page; unpublishing removes it. It stays up whether or not you keep a plan.
The grading
Know exactly what to fix.
AI trained for this work checks every part; a disputed score is checked again, and a person reviews any the recheck doesn't settle.
- A score for each partDiagnosis, fix, tone, deadline and more.
- Notes on what to fixEvery score tells you why.
- Disagree? Dispute it.Ask for a recheck. If that does not settle it, a person does.
85out of 100 overall
- Diagnostic quality90 out of 100
- Resolution correctness80 out of 100
- Communication clarity80 out of 100
- SLA discipline100 out of 100
- Tone & empathy90 out of 100
- Judgement70 out of 100
6 of the 11 parts, headline view. A record carries all 11.
Every score opens to the note behind it. Disagree with one? Dispute it.
What is not in this plan
What the Desk is not
The Desk Pro adds four things the Desk does not have. Here they are, before you start rather than after.
Not in the Desk
No job board, live group calls, the quarterly human résumé review with a written review or scored mock interviews. Those four are the Desk Pro.
No mentor. Neither plan has one.
Where they are
All four are the Desk Pro. If they are what you want, start the Desk Pro: it switches your plan.
How the Desk ends
- Cancel from your account page in one click.
- You keep it to the end of the month.
- Your record stays up either way.
Free to start · no sign-up
You do the work. We hand you the record.
Your first ticket is free.