Guides
How the work on each desk is judged
Read how you will be scored before you work a ticket: the same words the grader uses are on these pages. Tech support, one guide for each of the 11 dimensions a ticket is scored against, and one guide each for Fraud prevention, Anti-money laundering, Medical claims and Network engineering.
- The definitions the grader works from
- The failure modes, named
- Free to read, no account
- No claims about what happens to anybody afterwards
The other desks
Fraud prevention, Anti-money laundering, Medical claims, Network engineering
One page per desk, area by area, in the words of each desk's own grading.
Tech support
Every dimension, one page each
Each page opens with the question it answers and the answer, so it is useful without reading the rest.
Judgement on the AI's suggestion
Should a support engineer trust an AI-suggested answer?
Read the guideInterview questions
Technical support interview questions, answered from realistic tickets
Read the guideSee all 11 scored on one ticket: work one free, or read a worked ticket first. Preparing for an interview? Read the technical support interview questions, answered from realistic tickets. Something here wrong or missing? Tell us.
Free to start · no sign-up
You do the work. We hand you the record.
Your first ticket is free.