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Tech support desk · Open now

Do the job of a technical support engineer.

Customer tickets. Real tools. A clock that won't stop.

Every shift checked part by part, with notes on what to fix.

Free. No sign-up to start. We ask for your email only when you close the ticket, to keep your score. About 10 minutes.

An open tech support ticket: tools under Investigate, Get help and Go further, the customer's message, the AI trained for this work's cause and fix to Accept, Correct or Overrule, and ticket fields.
A realistic support ticket. The AI trained for this work suggests. You decide.

Learn on the job

Learn on the job with support tickets built from how the work runs.

Work customer tickets the way a support team works them.

Find the cause in the logs and the data. Judge what the AI trained for this work suggests. Write the reply.

Close the ticket and get checked on the free ticket's five core checks.

Your score goes on your Shift Record, the record an employer can check.

Work your free ticket

What you do

The work, the way a tech support team does it.

For technical support and application support roles.

  • Customer tickets on a deadline clock.
  • Find the cause in logs, data and APIs.
  • Accept, correct or overrule the AI trained for this work.
A support agent in a headset answering a customer on her laptop
The support queue: tickets in lanes for Open, Being worked, Pending, With Escalations and Closed today, beside the grouped tools rail.
The support queue: every ticket has its own clock.

A shift

How a shift runs.

  1. 01

    The queue opens

    Tickets arrive from customers, each with a deadline clock already running.

  2. 02

    You work the ticket

    Check the logs and the database, ask the customer, and judge the AI trained for this work's suggestion.

  3. 03

    You are checked

    Each part is scored, from finding the cause to the note you write.

The grading

What you are checked on: 11 parts.

  • Tone & empathy
  • Diagnostic quality
  • Communication clarity
  • SLA discipline
  • Resolution correctness
  • Documentation
  • Judgement on the AI's suggestion
  • Ticket admin accuracy
  • Priority judgement
  • Escalation judgement
  • Technical depth

Each checked support shift adds to your Shift Record.

Grade report · INC0010060Sample

85out of 100 overall

  • Diagnostic quality90 out of 100
  • Resolution correctness80 out of 100
  • Communication clarity80 out of 100
  • SLA discipline100 out of 100
  • Tone & empathy90 out of 100
  • Judgement70 out of 100

6 of the 11 parts, headline view. A record carries all 11.

Every score opens to the note behind it. Disagree with one? Dispute it.

6 of the 11 parts (headline view). A record carries all 11.

Ways in

Start free. See the plans when you want more.

One plan opens the desk you choose. One free ticket per account, checked against the core checks.

Work your free ticketSee the plans

Where it leads

Real support work. A career that pays.

Tech support is how most people get into tech. Here is the work, and where it leads.

US average pay for this job

$66,431

a year, Technical Support Engineer I

Grow to

$150,645

a year, Technical Support Engineer V

Sources: Salary.com, Technical Support Engineer I, US average, Oct 2026; Salary.com, Technical Support Engineer V, US average, Oct 2026.

The work, and the job it matches

  1. Work realistic customer tickets in a queue, against the clock.

    Support engineers run a ticket queue every day, with response times to hit.

  2. Read the logs and product notes to find the real fault.

    Finding the cause, not just the symptom, is most of the job.

  3. Write the reply, graded the way a support lead grades it.

    Clear written replies are what support teams review you on.

What your record gets you

  • Every graded shift lands on one link you can share.
  • Put it under Projects on your résumé. It is real work, scored part by part on that desk's rubric.
  • With your consent, an employer can open the work behind any score.
  • New cases keep coming, so you stay sharp on the work as it changes.

Work your first ticket now. It is free, with no sign-up, and graded the moment you close it.

Work your free ticket

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Guides

How the Tech support desk is judged

Free. No sign-up to start. We ask for your email only when you close the ticket, to keep your score.

Start on the tech support desk.

One realistic ticket, checked on the free ticket's five core checks. It goes on the record an employer can check.

Work your free ticket