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Your first ticket

Work your free ticket.

Your first entry on the record an employer can check. No sign-up. We ask for your email when you close it.

Three quick questions.

The first picks your job, the others a first ticket that fits you. There are no wrong answers, and “None” is an answer.

Which job do you want to do?
Have you worked in customer support or on a help desk?
Which of these have you used for work?
Already have an account? Sign in, then come back here.
An open tech support ticket: tools under Investigate, Get help and Go further, the customer's message, the AI trained for this work's cause and fix to Accept, Correct or Overrule, and ticket fields.
Your free ticket opens here: a realistic customer in the room, the logs, the database, and a clock.
  1. Pick your desk. Three quick questions.
  2. Work the ticket. In the workbench, in this browser. It opens in about ten seconds.
  3. Close it and keep it. See your grade and keep it on your record. We ask for your email when you close it.

Your grade

This is what comes back when you close it.

Close your ticket and the fixed checker scores it on the spot. The grade goes on your record, where an employer can check it.

GRADE REPORT · FREE TICKETSAMPLE
86/ 100 overall
Five core checks, scored by the fixed checker the moment you close. No AI is spent on a free ticket.
Decision fits the evidence100 / 100
Evidence checked92 / 100
Steps taken85 / 100
Deadline kept80 / 100
Write-up complete75 / 100
A free ticket: five core checks. A full shift: every part of that desk's rubric. Tech support has 11 parts; Fraud prevention has 5, Anti-money laundering 9, Medical claims 4 and Network engineering 6.
Not graded on a free ticket: Communication clarity, Tone and empathy, Judgement, and the other full-shift skills.
Sample free grade: the real five checks, illustrated scores.
  • Decision fits the evidence. The action you chose is the one the ticket’s own facts support.
  • Evidence checked. You looked at the records the ticket pointed to before you decided.
  • Steps taken. The fix was carried through from start to finish.
  • Deadline kept. The ticket was closed inside the time it allowed.
  • Write-up complete. Your closing note says what was wrong, what you did, and what happens next.

That is the whole free grade, and your record shows which parts were graded and which were not. A full shift is graded on every part of that desk's rubric, with a realistic customer in the room.

Want to see one first?
Read a whole ticket from start to finish: what the customer sent, what the desk found, what was ruled out, and the note that closed it. No account, and it does not use a ticket.
Read a worked ticket
What the Desk adds
Your free ticket is one free ticket per account, checked against the core checks, and you can dispute a result. The Desk opens every ticket on the desk you choose, with every part of that desk's rubric checked, and a customer in the room. You can cancel any time.
See the Desk

After your free ticket

Want every ticket, not one free ticket per account?

The Desk opens every ticket on the desk you choose, with every part checked. Cancel any time.

See the plans