Refund Policy

Try it before you pay

The free ticket is one free ticket per account. Five core checks, scored by the fixed checker the moment you close. No AI is spent on a free ticket, and it costs nothing. It is there so you can find out whether the Desk is for you before you pay.

The first-month guarantee

Within 14 days of your first payment for the Desk, the Desk Pro, or the $1 first shift, you can have everything you have paid for it back. Open your account page and choose “Refund my first month”. There is no form and nobody to persuade.

• It refunds every payment on the plan so far, including the difference if you moved up to the Desk Pro.
• It ends your plan straight away. Your free account, your record and your free tickets stay.
• It is once per person, and for your first paid plan only.
• The refund goes back to the card you paid with, usually within 5 to 10 business days.

After the first 14 days

Cancel any time from your account page, in one click. You keep your plan to the end of the month you paid for, and you are not charged again. Months already paid are not refunded.

Changing plan

Moving up to the Desk Pro is immediate: you pay the difference for the rest of the month. Moving down to the Desk takes effect at the end of the month you have paid for. You keep the Desk Pro until then, your next charge is the Desk's price, and nothing is refunded for the move.

Mistakes, and the law

A charge made in error, such as a second charge for the same month or a charge taken after you cancelled, is refunded in full. Nothing in this policy limits a refund right the law gives you as a consumer. To ask about either, email support@zeloric.io from your account's address. A person reads it.

Residents who joined before 6 October 2026

The Residency is no longer sold. For Residents who joined before 6 October 2026, the terms below continue to apply to the Residency, unchanged.

The onboarding guarantee

To claim it, email support@zeloric.io - a person reads it. No forms, no interrogation.

After the guarantee window

Instalments already paid are not refunded. Cancel your future instalments any time from your Workspace billing page, in one click. Your access continues through the period you have already paid for, then ends. The record of the work you completed stays yours.

Leaving the programme

You can leave at any time. Future instalments stop, access winds down on your paid-through date, and you keep the evidence of the work you genuinely completed. If you leave early, you have not completed the programme.

Community membership

Community is included free during your Residency and for six months after you complete the programme. It never converts to a paid subscription - we do not sell one, so no charge follows and there is nothing you need to cancel.