Skip to content

Ask us to delete your data

Tell us the address your data is held under. A person reviews every request, and we answer within 30 days.
You can also ask us for access to your data, a copy of it, or a correction. Your rights are listed in the Privacy Policy.
The address your account, application or free ticket is under. We use it to find what we hold and to confirm the request is yours.
What happens next. The request is logged with a 30-day clock the moment it arrives. We email you to confirm the address is yours before anything is erased, because the one thing worse than not deleting your data is deleting somebody else’s.
Not sure whether you need this? Talk to us first and we will tell you what we hold before you ask us to remove it.
Some records we have to keep even after a request: invoices and payment records, for as long as tax law requires. Our Privacy Policy says what we hold and why, and the cookie policy covers what is stored on your own device, which you can clear yourself at any time.