Forty Closed
Forty Closed is the volume badge. It appears on a record once forty tickets have been resolved and graded, and it is the one badge on this page that nothing but the work can produce.
1. Closed means resolved and graded
A ticket counts when it has been worked to a resolution and then scored on every dimension. Abandoning a ticket does not count. Neither does closing one without the reasoning that has to go with it.
2. Nobody can talk their way into a count
Most claims on a CV are judgements, and a reader has to decide whether to believe them. A count is not a judgement. Either forty tickets are behind it or they are not.
3. Every one of the forty opens
The badge is not a number we assert. It is attached to the tickets that produced it, and each of those opens to the work and the scores.
Nothing here is awarded by hand. The badge is read off the record, and if the record changes the badge changes with it.
The record behind the badge
Graded work first, badge second
Every ticket behind a badge was graded part by part, on a report like this one. The badge is the summary; the record underneath it is the evidence.
85out of 100 overall
- Diagnostic quality90 out of 100
- Resolution correctness80 out of 100
- Communication clarity80 out of 100
- SLA discipline100 out of 100
- Tone & empathy90 out of 100
- Judgement70 out of 100
6 of the 11 parts, headline view. A record carries all 11.
Every score opens to the note behind it. Disagree with one? Dispute it.
Free to start · no sign-up
You do the work. We hand you the record.
Your first ticket is free.