Fully Graded
Fully Graded is the completeness badge. It appears when every ticket on a record has been scored on every dimension, with nothing left pending.
1. No gaps and no pending rows
Every ticket, every dimension. A record with one ticket still waiting on review does not carry this badge, and the gap is visible rather than quietly filled.
2. Graded is not the same as generated
Scores are worked out automatically against the rubric, the same way for every ticket. Any grade can be disputed and reviewed. This badge is the claim about the grading underneath: complete, on every ticket, on every dimension.
3. It is the badge that makes the others readable
A count or a streak means something only if the grading underneath it is complete. This is the one that says there is nothing missing to find.
The scale is whatever the rubric currently holds, and the badge means every dimension in it, not a fixed number of them.
The record behind the badge
Graded work first, badge second
Every ticket behind a badge was graded part by part, on a report like this one. The badge is the summary; the record underneath it is the evidence.
85out of 100 overall
- Diagnostic quality90 out of 100
- Resolution correctness80 out of 100
- Communication clarity80 out of 100
- SLA discipline100 out of 100
- Tone & empathy90 out of 100
- Judgement70 out of 100
6 of the 11 parts, headline view. A record carries all 11.
Every score opens to the note behind it. Disagree with one? Dispute it.
Free to start · no sign-up
You do the work. We hand you the record.
Your first ticket is free.